Docs
Troubleshooting
Use these checks when a portfolio change does not look right or a public page is not behaving as expected.
Portfolio is not visible
- Confirm the portfolio is published.
- Check that the account email is verified if publishing is blocked.
- Republish after changing portfolio, gallery, or photo settings.
- If using a custom domain, test the username.iso100.photos URL to separate publishing issues from DNS issues.
Custom domain is not active
- Confirm the hostname is a subdomain such as www.example.com or portfolio.example.com.
- Check that the CNAME and TXT records match Studio exactly.
- Wait for DNS propagation, then refresh status.
- Remove conflicting records for the same hostname at your DNS provider.
Photos are not appearing
- Check whether uploads are still processing.
- Confirm the photos are placed in a gallery that is included in the published portfolio.
- Republish after adding or reordering photographs.
Billing or Plus features look wrong
- Open Billing in Studio to check the current plan state.
- If a payment failed or a subscription ended, custom domains and other Plus features can be suspended until the account is eligible again.
- Use the Stripe Customer Portal from Studio for payment method and subscription changes.
Still stuck
- Open Support in Studio for live chat when it is available.
- Email support@iso100.app with the portfolio, gallery, or photo involved, what happened, and any screenshot or browser message.
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Related docs
Keep going
Custom domain setupPlus accounts can use a custom subdomain for a published portfolio by adding the DNS records ISO100 gives you in Studio. Read guide Publishing a portfolioPublishing turns the current portfolio and gallery setup into public pages viewers can visit. Read guide Billing and PlusStart with a free public portfolio, then use Plus when you need a custom domain, higher limits, and a cleaner public surface. Read guide