Account and sign-in security

See your sign-in methods

Change the account email

1. Open Account > Change email

   Enter a different email address that you can access now and select Send code.

2. Read the new inbox

   Enter the verification code from the message sent to the new address.

3. Select Verify change

   The current account email remains active until verification succeeds. If the code expires or never arrives, request a new one and check spam or filtered mail.

Add or change a password

1. Open Add password or Change password

   Accounts created with a social sign-in can add a password. Existing password accounts must enter the current password before changing it.

2. Choose a unique password

   Use at least 12 characters, including a lowercase letter and a number. Adding a password to a social-sign-in account also requires an uppercase letter. Follow the requirements shown in Studio and use a unique password.

3. Confirm the new password

   Enter it twice and submit the change. If the current password is unknown, sign out and use Get help signing in instead.

Connect or disconnect Google and Apple

1. Connect another method

   Under Sign-in methods, select Connect beside Google or Apple and complete the provider flow.

2. Test it

   Before disconnecting another method, sign in with the newly connected method in a separate browser or private window.

3. Disconnect only when safe

   ISO100 requires another sign-in method and will not disconnect the social provider used by the current session. Sign in with another method first.

Recover your sign-in method

1. Open Get help signing in

   From the sign-in screen, select Need help signing in?, enter the account email, and request sign-in help. The page always shows the same confirmation to keep account details private.

2. Enter the reset code

   If the account has a password, open the reset message, select Have a reset code?, and enter the code and a new valid password.

3. Follow the provider reminder

   If the account only uses Google or Apple, the private email names the connected sign-in method and links back to Studio. No password is added unless the signed-in account owner later chooses Add password in Account.

Delete the account

1. Export anything you need

   Keep your own originals and copy any portfolio text or settings you will need elsewhere before starting deletion.

2. Open Account > Delete account

   The account email must be verified. Select Send code and retrieve the code from the current email address.

3. Confirm permanent deletion

   Enter the verification code, optionally provide a reason, and select Delete account.